此ANZSCO职业类别54 问讯员和接待员 Inquiry Clerks and Receptionists属于新西兰技能型工作。满足纽西兰技术移民要求。ANZSCO职业代码是54。 字处理运算符（P） Word Processing Operator (P), 打字员（A） Typist (A),

问讯员和接待员职业分类的工作描述(Job Description)如下： 问讯员和接待员回应询问信息的请求，并接待和问候人们。 INQUIRY CLERKS AND RECEPTIONISTS respond to requests for information, and receive and greet people.

指示技能等级：

Indicative Skill Level:
这一次主要群体中的大多数职业都具有与下文所述资格和经验相称的技能水平。 Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

在澳大利亚：

In Australia:

    AQF三级证书，包括至少两年的在职培训，或AQF四级证书，或至少三年相关经验（ANZSCO技能等级3）；或
      AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
      AQF二级或三级证书，或至少一年相关经验（ANZSCO技能水平4）
    AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)
在新西兰： In New Zealand:
    NZQF四级资格，或至少三年相关经验（ANZSCO技能三级）；或
      NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
      NZQF 2级或3级资质，或至少一年相关经验（ANZSCO技能4级）
    NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)
在某些情况下，除了正式资格外，还可能需要相关经验和/或在职培训。 In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

任务包括：

Tasks Include:

  • 回答客户询问，了解组织及其提供的商品和服务的信息
  • answering customer inquiries for information about the organisation and the goods and services it offers
  • 解决客户投诉以及提供的商品和服务问题
  • resolving customer complaints and problems with goods and services provided
  • 记录有关查询和投诉的信息
  • recording information about inquiries and complaints
  • 欢迎来访者，并将他们指引给合适的人
  • greeting and welcoming visitors, and directing them to the appropriate person
  • 安排和记录约会的详细信息
  • arranging and recording details of appointments
  • 接听、连接和转接电话
  • answering, connecting and transferring telephone calls

    问讯员和接待员 Inquiry Clerks and Receptionists（ANZSCO职业代码是54）属于 问讯员和接待员 Inquiry Clerks and Receptionists 职业分类。

    问讯员和接待员 Inquiry Clerks and Receptionists（ANZSCO职业代码是54）分类包括下面的职业：