此ANZSCO职业类别5411 呼叫或联络中心工作人员 Call or Contact Centre Workers属于新西兰技能型工作。满足纽西兰技术移民要求。ANZSCO职业代码是5411。

呼叫或联络中心工作人员职业分类的工作描述(Job Description)如下： 呼叫或联络中心的工作人员回应电话、互联网和电子邮件的查询和投诉，对一个组织的商品和服务，并促进商品和服务。 CALL OR CONTACT CENTRE WORKERS respond to telephone, Internet and email inquiries and complaints about an organisation's goods and services, and promote the goods and services.

指示技能等级：

Indicative Skill Level:
职业呼叫或联络中心组长的技能水平与下列资格和经验相当。 The occupation Call or Contact Centre Team Leader has a level of skill commensurate with the qualifications and experience outlined below.

在澳大利亚：

In Australia:

    AQF三级证书，包括至少两年的在职培训，或AQF四级证书（ANZSCO技能等级3）
    AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)
在新西兰： In New Zealand:
    NZQF四级资格（ANZSCO技能三级）
    NZQF Level 4 qualification (ANZSCO Skill Level 3)
至少三年的相关工作经验可以代替以上所列的正式资格。在某些情况下，除了正式资格外，还可能需要相关经验和/或在职培训。 At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

职业呼叫或联络中心接线员的技能水平与下列资格和经验相当。

The occupation Call or Contact Centre Operator has a level of skill commensurate with the qualifications and experience outlined below.

在澳大利亚：

In Australia:

    AQF证书II或III（ANZSCO技能等级4）
    AQF Certificate II or III (ANZSCO Skill Level 4)
在新西兰： In New Zealand:
    NZQF 2级或3级资格（ANZSCO技能4级）
    NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)
至少一年的相关经验可以代替上述正式资格。在某些情况下，除了正式资格外，还可能需要相关经验和/或在职培训。 At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

任务包括：

Tasks Include:

  • 接听来电、电子邮件和信息，并协助客户进行特定查询
  • answering incoming calls, emails and messages, and assisting customers with their specific inquiries
  • 识别需求并将信息记录到计算机系统中
  • identifying requirements and recording information into computer systems
  • 指导员工并协助呼叫中心运营商解决问题和客户查询
  • coaching staff and assisting call centre operators to resolve problems and customer inquiries
  • 开发名册和管理员工数量以满足工作流程
  • developing rosters and managing staff numbers to meet work flows
  • 倾听呼叫中心运营商的呼叫并提供绩效反馈
  • listening to calls conducted by call centre operators and providing performance feedback
  • 监控和计时通话
  • monitoring and timing calls
  • 通过向客户提供有关商品的更多信息并邀请客户使用所提供的服务，进一步培养对商品和服务的兴趣
  • creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
  • 更新数据库以反映客户和潜在客户状态的变化
  • updating databases to reflect changes to the status of customers and prospective customers
  • 安排向客户和相关方发送货物、信息包和宣传册
  • arranging the despatch of goods, information kits and brochures to customers and interested parties < LyType =“光盘”>从事文书工作，如传真、填写文书工作，并与完成客户联系的其他部门联系。
  • undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
  • 为所提供的商品和服务开具发票并接收电子付款
  • issuing invoices and receiving electronic payments for goods and services provided

    呼叫或联络中心工作人员 Call or Contact Centre Workers（ANZSCO职业代码是5411）属于 呼叫或联络中心工作人员 Call or Contact Centre Workers 职业分类。

    呼叫或联络中心工作人员 Call or Contact Centre Workers（ANZSCO职业代码是5411）分类包括下面的职业：