此ANZSCO职业类别5412 信息官员 Information Officers属于新西兰技能型工作。满足纽西兰技术移民要求。ANZSCO职业代码是5412。 呼叫或联络中心接线员（P） Call or Contact Centre Operator (P),

信息官员职业分类的工作描述(Job Description)如下： 信息官员负责回应个人、书面和电话查询以及有关本组织商品和服务的投诉，提供信息，并将人们介绍给其他来源。 Information Officers respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.

指示技能等级：

Indicative Skill Level:
这个组中的大多数职业都有与下列资格和经验相称的技能水平。 Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

在澳大利亚：

In Australia:

    AQF证书II或III（ANZSCO技能等级4）
    AQF Certificate II or III (ANZSCO Skill Level 4)
在新西兰： In New Zealand:
    NZQF 2级或3级资格（ANZSCO技能4级）
    NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)
至少一年的相关经验可以代替上述正式资格。在某些情况下，除了正式资格外，还可能需要相关经验和/或在职培训。 At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

任务包括：

Tasks Include:

  • 回答有关商品和服务的询问，并提供有关其可用性、位置、价格和相关问题的信息
  • answering inquiries about goods and services, and providing information about their availability, location, price and related issues
  • 回答有关问题的询问并提供建议、信息和帮助
  • responding to inquiries about problems and providing advice, information and assistance
  • 记录有关查询和投诉的信息
  • recording information about inquiries and complaints
  • 将复杂的询问提交给团队领导或专家顾问
  • referring complex inquiries to team leaders or expert advisers
  • 向相关方发放相关表格、信息包和宣传册
  • issuing relevant forms, information kits and brochures to interested parties
  • 访问和操作计算机网络系统和通信系统，如公共广播和寻呼系统
  • accessing and operating computer network systems and communication systems such as public address and paging systems
  • 可以参考其他来源的查询
  • may refer inquiries to other sources

    信息官员 Information Officers（ANZSCO职业代码是5412）属于 信息官员 Information Officers 职业分类。

    信息官员 Information Officers（ANZSCO职业代码是5412）分类包括下面的职业：